Thompson Monuments, Inc
1702 Superior Street
Webster City, IA 50595
1-800-947-8232
FAX 515-832-5219

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Testimonials from our customers...

From a Customer Survey dated March 13, 2007

From the very first time I contacted Thompson Monuments your customer service was excellent. My questions were addressed immediately, and any changes were addressed without hesitation. The product is of excellent quality, and our version exceeds expectations. We will gladly share our experience with others. Again thank you for getting the bench to us before mom’s birthday.

Mahalo,
Shirley- Killeen, TX

From an e-mail dated April 8, 2007

Nathan: The monument looks beautiful! The Adobe .pdf file showed me the exact layout, but the actual memorial has a richness that couldn't be conveyed in the diagram. This is a wonderful tribute to my parents.

I really appreciate the way you run your business- good communication throughout the design phase, including the .pdf file that leaves no room for error- and a quality product that honors the memory of my mom and dad.

Feel free to ship the memorial as soon as you have dug out from the snow!

Thanks again (very much!),

Happy Easter,

Don- Kissimmee, FL

From a Customer Survey dated May 2007

Very professional, excellent service and sensitive to family needs. Best way to go.

John- Haymarket, VA


From a Customer Survey dated May 2007

Nathan was more than my wife and I could ask for. Dealing with the loss of our son was one of the hardest things we’ve had to deal with. Nathan took care of everything from calling the grave digger, church, and providing follow up on the multiple design changes I made. My suggestion for you... clone him! He made a difficult situation less difficult. From start to finish everything was easy. Thank you.

Kevin- Ewing, NJ


From a Customer Survey dated May 2007

Thompson’s sales demeanor is low key and empathetic. They are extremely helpful in any and every way possible. Memorials are beautiful and exactly as purported to be. Thanks especially to Nathan Ribbey who went to the Nth degree for me.

Charlene- 29 Palms, CA

From an E-mail dated July 2007

Thank you so very much for helping me complete my daughter’s headstone. My 16 year old daughter passed away suddenly and quickly, and we were devastated. We wanted to create the perfect memorial and worked with Thompson Monuments to provide a beautiful Trigard Bronze Memorial with her picture on it, 2 beautiful Bronze vases, Solar Cross/Angel, and the Memorial Keepsake Box. The amazing thing was that Thompson Monuments helped me pick out the colors and matched everything for me and it was a perfect match with the headstone that was there!! Even though Thompson Monuments was many states away from me, they were able to work with me to develop exactly what I wanted! They were very accommodating, professional, quick to respond, and very very nice. Out of all the web sites I searched, they have the most up to date items, latest styles, new items, and unique things to remember your loved one.

Thank you very much, Thompson Monuments (Denis), for all you have done for our family. You have made this so much easier to bare.

Thanks Again!

Sincerely,

Kristen Stephens, Orlando, FL-- The Staci Stephens Fund Inc. www.stacistephens.com 

From a Customer Survey dated August 2007

Your scores (on our customer questionnaire) aren’t high enough to match my feelings on my experience with your company, so I’ve added my own. It was outstanding in every way. Nathan went way beyond what I expected to make sure I had everything I wanted in this memorial, and the end result was even better than expected. Thank You!

Marcia- Annapolis, MD

From a Customer Survey dated September 2007

We want to thank you for your great service in producing our son’s marker. Nathan went above and beyond in pursuing and attempting to get copyright permissions to use on our marker. We were never pressured to make a decision and we went through a number of designs. Thank you for having the heart and understanding to see people through a difficult decision during a difficult time.

Roger and Lisa- Lake Forest, CA

From a Customer Survey dated March 2008

I want to thank you for the wonderful customer service and also the quickness in which this was handled. I had, had another marker on order from another place and it was taking 6 months. I called the 28th of January and this was placed by the middle of March. I will highly recommend you to all of my friends.

Valorie- Fayetteville, NC

From a Customer Survey Dated April 2008

Nathan was fantastic. He always responded respectfully and promptly to e-mails. His design efforts were professional. He paid attention to the smallest details. He went the extra mile to procure the exact image we wanted. I have already recommended Thompson Monuments to another friend whose baby died. Thank you for making this process easier and more manageable! We will always treasure Benjamin’s memorial!

Michelle- Bryant, AR

From a Customer Survey Dated April 2008

Nathan was very respectful and professional. We couldn’t be happier with the final product.

Corynn- Mesa, AZ

From a Customer Survey Dated April 2008

Nathan was GREAT to work with. He was patient with us and had fabulous follow-through. Thank You!

Michelle- Vernon Hills, IL